Refund and Returns Policy

Effective Date: October 25, 2025
Company: SkyApp LLC
EIN: 92-2986351
Address: 1525 E Lynwood Dr, San Bernardino, CA 92404, CA
Phone: +1 (909) 733-3734
Email: info@skyapp.cfd
Website: https://skyapp.cfd

1. Overview

At SkyApp.cfd, we are committed to providing top-quality smart home and tech gadgets.
If you are not fully satisfied with your purchase, our Refund & Returns Policy ensures a fair and transparent process for returns, replacements, or refunds.

2. Return Eligibility

You can request a return within 30 days of delivery if:

• The product is unused, undamaged, and in original packaging.
• All accessories, manuals, and included components are intact.
• You have proof of purchase (order number or receipt).

We cannot accept returns for products that:

• Have been used, installed, or damaged after delivery.
• Are missing original accessories or packaging.
• Are marked as Final Sale or Clearance items.

3. Non-Returnable Items

Certain items are non-returnable due to hygiene or software restrictions, including:

• Smart devices linked to personal accounts.
• Downloadable software or digital codes.
• Personalized or customized items.

4. How to Request a Return

To start a return, please email info@skyapp.cfd with:

• Your order number
• A description of the issue
• Photos or videos if the product is defective

Once approved, we will provide return instructions and a return shipping label (if applicable).

5. Refund Process

After receiving and inspecting your return:

• We will notify you about the approval or rejection of your refund.
• If approved, the refund will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

6. Exchanges

If you received a defective or damaged item, we’ll gladly replace it with the same product at no extra cost.
Please contact us within 7 days of receiving your order for an exchange request.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your payment account or card statement.
2. Contact your payment provider, as processing times may vary.
3. If the issue persists, email info@skyapp.cfd and our team will assist promptly.

8. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
We recommend using a trackable shipping service for returns to ensure safe delivery.

9. Contact Us

For all refund or return inquiries, please contact our support team:

📧 Email: info@skyapp.cfd
📞 Phone: +1 (909) 733-3734
📍 Address: 1525 E Lynwood Dr, San Bernardino, CA 92404, CA
🆔 EIN: 92-2986351